FAQs
- I've forgotten my password. What should I do?
- What payment methods does International Beer Shop accept?
- How are my shipping costs calculated?
- Can I ship to multiple addresses?
- How soon will I receive my order?
- What do I need to do to accept the delivery?
- Can I return or exchange an item?
- What happens if my beers are damaged in transit?
- Need more help?
I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
Follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.
WHAT PAYMENT METHODS DOES INTERNATIONAL BEER SHOP ACCEPT?
We accept Visa, Mastercard and PayPal.
HOW ARE MY SHIPPING COSTS CALCULATED?
We deliver Australia wide using Australia Post. Delivery timeframes and cost are calculated on checkout and vary depending upon your location. Shipping is charged per case, which can include up to 24 bottles/cans or 12 larger bottles (750mL). The total shipping cost for your order is displayed on checkout on the "Confirm Your Order" page.
CAN I SHIP TO MULTIPLE ADDRESSES?
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
HOW SOON WILL I RECEIVE MY ORDER?
Delivery timeframes vary depending upon your location. The estimated timeframe for your order is displayed on checkout on the "Confirm Your Order" page, or you can look up your location in our Delivery Information. You'll receive a link to track your order from Australia Post once your order has been shipped.
WHAT DO I NEED TO DO TO ACCEPT THE DELIVERY?
In order to comply with liquor laws an adult over the age of 18 years must be present to accept the delivery and may be required to present appropriate identification. You may provide specific delivery instructions, including authorisation for the beers to be left at your address, during the checkout process.
CAN I RETURN OR EXCHANGE AN ITEM?
In the event you receive goods that are damaged or faulty, please contact us and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty. Please check our “Refunds Policy” Page for further information.
WHAT HAPPENS IF MY BEERS ARE DAMAGED IN TRANSIT?
In the event you receive goods that are damaged or faulty, please contact us and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty. Please check our “Refunds Policy” Page for further information.
NEED MORE HELP?
For any further questions please contact us or email us at customerservice[@]internationalbeershop.com.au
